New York

How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

W New York Times Square

W New York Times Square

Stay Close to Some of the Most Popular NYC Attractions W New York, in Lexington Avenue, is a classy hotel in the heart of New York. The Museum of Modern Art and American Museum of Natural History are located very close to this New York hotel. W New York also offers easy access to famous attractions and busy hubs such as Broadway, Times Square, and the business district.

Nine Types of Rooms and Suites Plush rooms and suites at W New York are classified across nine categories including the luxurious Extreme Wow Suite. This plush penthouse offers splendid views of the spectacular NYC skyline from its terrace. Guests can enjoy clear, striking views of the city from the Wow Suite, a one-bedroom duplex unit, as well. The Spectacular Room features signature W Bed. The Mega Room and Marvelous Suite are two of the other accommodation types at this hotel.

Upscale Bars and Restaurants Dine at Heartbeat Restaurant and enjoy a delicious breakfast. This upscale dining venue also serves lunch and dinner but only on weekdays. Whiskey Blue, one of the finest lounges in the area, is a perfect place to enjoy the lively nightlife of Manhattan. Living Room Lounge is another venue at this hotel to enjoy a variety of drinks and beverages.

    • Room
    • Adults
    • Children
    • Child 1
    • Child 2
    • Child 3

Hotel Overview


W New York allures business as well as leisure travellers with its proximity to notable NYC attractions such as Times Square, Broadway, Rockefeller Center, and the business district. This hotel places its guests close to the American Museum of Natural History and The Museum of Modern Art.


You can choose from five types of suites and four types of rooms to enjoy a stay at W New York. The Fantastic Suite is a chic Manhattan-style accommodation with large windows to admire the views of the bustling NYC. For a supremely luxurious stay, book the Extreme Wow Suite. This swish penthouse has an outdoor terrace and promises a set of exclusive facilities and amenities to guests. Wi-Fi connectivity is available across all rooms and suites.

Restaurants and Bars

There are three wining and dining venues at W New York. Guests can enjoy breakfast, lunch, and dinner at Heartbeat Restaurant. The hotel's Whiskey Blue lounge is one of the most popular nightlife venues in Manhattan. This lounge features a large mahogany bar and has a menu that comprises an extensive collection of whiskies. You can also choose to enjoy your drinks at Living Room Lounge.

Facilities and Amenities

W New York maintains a state-of-the-art gymnasium, Fit Gym, for guests. Certified instructors are employed to train you. Visit Bliss 49 Spa and rejuvenate your mind, body, and soul with several massages and therapies. Great Room and Assembly host weddings and other social events. Space is also available for organising corporate events such as business lunches, board meetings and product launches.

Hotel Facilities

Complimentary Services
  • Wi-Fi
  • Newspapers in lobby
  • 24x7 fitness facilities
  • Health club
  • Full-service spa
  • Sauna
  • Spa services
  • Steam room
  • Restaurant
  • Breakfast available for a surcharge
  • Coffee/tea in common areas
  • Bars & lounges
Miscellaneous Services
  • 24x7 front desk
  • Accessible bathroom
  • Concierge services
  • Babysitting
  • Express check-in/check-out
  • Multilingual staff
  • Dry cleaning/laundry service
  • Roll-in shower
  • Childcare
  • Wedding services
  • Tours/ticket assistance
  • Porter or bellhop
  • Valet parking
  • Safe-deposit box at front desk
  • Pets allowed
  • Luggage storage
  • Elevator
  • In-room accessibility
  • ATM and banking services
Business Facilities
  • Business centre
  • Meeting rooms
More about Hotel
  • 18 floors
  • 696 rooms


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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