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How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

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Great Hotel in the Heart of SohoThe Mercer is a luxurious five star hotel that stands tall in the heart of Soho locality. This building is a true testament to the Roman style of architecture. Nestled in the centre of New York, this hotel is close to almost all the major tourist attractions. A stroll of 10 minutes from the hotel will take you to the New York University. Washington Square Park, another famous destination, is also located near the hotel.

Elegant interiors and well appointed roomsThe hotel has a fine modern feel to it and has been constructed in a way to let in abundant sunlight. The rooms are beautiful with contemporary grace and the classy interiors complement the hotel's overall character. Each room is equipped with all the necessary modern gadgets and promises an overwhelming experience to guests. Depending on your need, the hotel provides various types of rooms, each with its own unique features.

Fantastic Amenities and Gaming OptionsThe hotel has excellent amenities and the guests are treated with utmost care by the hotel staff. Expect facilities of the highest standard right from concierge to limousines on request. The hotel also has staff exclusively dedicated to look after your pet. You can also unwind by playing games on Xbox or Wii.

    • Room
    • Adults
    • Children
    • Child 1
    • Child 2
    • Child 3

Hotel Overview

Location

The Mercer is situated in Soho locality at the corner of Mercer and Prince Street in New York City. It is very near to Broadway and a lot of famous eating destinations. La Guardia is the nearest airport to this hotel. The Grand Central Station and Penn Station are just a few kilometres away. The Greenwich Village and the New York subway are also close by.

Accommodation

The hotel has 75 rooms which redefine luxury and come in various types. Courtyard rooms, Mercer rooms, studio rooms, penthouse rooms etc. are some of the categories. The courtyard rooms are built with elegance and face a bamboo courtyard. The Mercer rooms on the other hand face the Mercer Street with high ceilings and walk-in showers in the bathroom. French doors, deluxe studio, two large bathrooms, king sized bed and much more are a unique feature of the penthouse rooms.

Restaurants and Bars

Jean- Georges Vongerichten, the famed chef, manages the Mercer kitchen which is located on two levels. It has a seating capacity of 200. The Mercer kitchen offers an exquisite array of French cuisines blended in Asian flavours. At the street level, there is the Mercer Kitchen Bar, which offers a wide range of drinks round the clock.

Facilities and Amenities

Mercer is known for its commitment to guests. The Mercer kitchen provides service throughout the day and night. You can get a complimentary pass and hit the neighbourhood gym or treat yourself to a soothing session at the spa or pamper yourself with beauty treatment. You can also hire one its limousines and take a tour of the beautiful New York City. The hotel also provides concierge facilities and secretarial services, best suited for business professionals.

Hotel Facilities

Wellness/ Recreation
  • Massage
  • Library
Dining
  • Restaurant
  • In room breakfast
Business facilities
  • Fax
  • Photocopying
Miscellaneous
  • Room service
  • Safety deposit box
  • Child care services
  • Concierge services
  • Round the clock front desk
  • Laundry
  • Car hire

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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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