New York

How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Romantic Getaway in New York Serenely located in the heart of Manhattan's cultural hub, The Franklin Hotel is a compact boutique hotel in New York. The hotel is just a short distance from the Museum Mile, Madison Avenue shops, Central Park and many popular restaurants. The location and features of the hotel make it perfect for romantic and leisure travellers.

Intimate Guestrooms The home-like ambiance of the 50 spacious rooms will make your stay memorable. The contemporary city décor is complemented by modern amenities such as iPod dock, personal hygiene Bvlgari products, down comforters, flat-screen television, and iHome clock radios. Enjoy a pleasant stay full of comfort and luxury.

Pleasing Dining Experience Tantalise your taste buds with a wide range of delicious cuisines at various restaurants around this New York hotel. The property offers complimentary round-the-clock coffee and cappuccino service. Apart from this, guests are also served complimentary European breakfast buffet with fresh fruits and juices

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Hotel Overview


The Franklin Hotel is a popular hotel in New York and enjoys a prominent location in Manhattan's Upper East Side. Guests can enjoy easy accessibility to the Guggenheim Museum, Lexington Avenue, and other attractions. Quite a few renowned restaurants are also situated near the hotel. Furthermore, the hotel offers easy accessibility to various shopping hubs of Manhattan.


Tastefully designed in city theme décor, the spacious guestrooms in this New York hotel promise a pleasant stay experience for guests. Guests can enjoy city views from the rooms on the upper levels. All of the 50 rooms are well furnished with amenities like wireless internet connectivity, iPod docks, clock radios, and Egyptian cotton linens.

Restaurants and Bars

Enjoy the hearty European breakfast buffet served complimentarily by the hotel. Guests can also enjoy exquisite local and international cuisines at various restaurants and bars in the vibrant neighbourhood of the hotel. It also hosts free reception for guests to enjoy wine and cheese every night.

Facilities and Amenities

The ideal boutique accommodation in New York, The Franklin Hotel boasts a library stocked with various interesting and famous books. For corporate guests, it offers an on-site business centre. In addition, complimentary newspapers in the lounge and Wi-Fi are offered to every guest.

Hotel Facilities

  • Breakfast Buffet
  • Evening Reception
  • 24-hour Coffee and Cappuccino
  • Free Wi-Fi
  • Free breakfast
  • Free newspapers in lobby
  • Free use of nearby fitness centre
Other Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-out
  • Library
  • Porter/bellhop
  • Safe-deposit box at front desk
Business Facilities
  • Business Centre
More about the Hotel
  • Multilingual staff
  • Number of floors - 8
  • Total number of rooms - 50


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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go :www.atol.org.uk/ATOLCertificate

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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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