New York

How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

A Short Walk from Times Square Booking your stay at Sofitel New York ensures you a delightful accommodation in the heart of New York City. With nicely-appointed rooms, modern amenities and ample dining options, the hotel is a popular choice among leisure travellers. The property is a short walk from Times Square and offers easy access to many popular attractions such as Broadway Theaters, Rockefeller Center and Radio City Music Hall. The famous Empire State Building is 15 minutes away too.

Lavish Rooms and Suites with City Views Choose from 398 spacious luxury rooms and suites that come with private terraces offering stunning city views. Rich décor and modern furnishing in the rooms is well complemented with amenities such as flat-screen TV, BOSE® music system, wireless internet access, and Lanvin bath products. The massive Presidential Suites feature a spacious living area, HD TV and a separate work area with desk and fax machine.

Ample Dining Options Dining at Sofitel New York's elegant restaurants and bars is a memorable experience. You can choose from a variety of delicacies, ranging from French and Latin to Asian and African. Modern amenities such as a well-equipped gym, a business centre and a game room keep the guests happily occupied. The hotel also offers facilities for differently-abled guests.

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    • Adults
    • Children
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    • Child 2
    • Child 3

Hotel Overview


One of the popular hotels in downtown Manhattan, Sofitel New York is only a 10-minute walk from the Times Square. The luxury hotel features various modern amenities and promises you a pleasant stay in the heart of New York City. Popular attractions such as Theaters, Rockefeller Center and Radio City Music Hall are within 15 minutes from the hotel.


An array of lavish rooms and suites at Sofitel New York feature rich decor and modern amenities such as flat-screen TV, BOSE® music system, wireless Internet access, and Lanvin bath products. Enjoy captivating views of the surrounding area from your private terrace. Guests staying at the upscale Presidential suites enjoy many exclusive amenities such as HD TV, and separate work area with desk and fax.

Restaurants and Bars

A trendy restaurant and a bar at the hotel will treat your taste buds to an array of drinks and delicacies. Enjoy chic French style dining or savour local American flavours - you have a world of choice. The Gaby bar offers a selection of classic cocktails and wines from across the world - all in a warm ambiance.

Facilities and Amenities

You can workout at the well-equipped gym or unwind at the bar. The hotel also has a gift shop where you can buy many interesting goodies. Some nicely appointed meeting rooms, conference space, wedding services and tour/ticket assistance are other facilities that Sofitel New York has to offer.

Hotel Facilities

  • Restaurant
  • Bar
  • Breakfast in the Room
  • Special Diet Meals (upon request)
  • Fitness centre
  • Meeting/Banquet Facilities
  • Business Center
  • Fax/Photocopying
General Facilities
  • Newspapers
  • Safe
  • Non-smoking Rooms
  • Facilities for Disabled Guests
  • Family Rooms
  • Elevator
  • Soundproof Rooms
  • Heating
  • All Spaces Non-Smoking (public and private)
  • Air Conditioning
Other Services
  • Room Service
  • 24-Hour Front Desk
  • Currency Exchange
  • Ticket Service
  • Baggage Storage
  • Concierge Service
  • Laundry
  • Dry Cleaning
  • Ironing Service
  • Shoeshine
  • Daily Housekeeping


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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