New York

How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Unique Boutique Hotel Close To Manhattan Paper Factory Hotel is a one-of-a-kind boutique hotel located in Long Island City, New York. The hotel enjoys close proximity to Manhattan and the distance between the two can be covered in 15 minutes. The hotel places guests close to the stunning Kaufman Arts District and Astoria in the borough of Queens.

Rooms with Classic Interiors and Modern Amenities The hotel offers a wide range of accommodation options to guests including penthouses, deluxe rooms and suites. These accommodation options are spacious and have classical interiors with modern facilities. All rooms feature a work desk, ample closet space, private bathroom, iron and ironing board and flat screen HDTVs.

Eclectic Dining Experience Paper Factory Hotel has an in-house restaurant known as Mundo. The interiors of Mundo are inspired from some of the world's most exotic markets. The restaurant serves a variety of local and international cuisines.

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    • Adults
    • Children
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    • Child 2
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Hotel Overview


Paper Factory Hotel is a boutique property located in Long Island City, New York City. Just a 10-minute subway ride away from Midtown Manhattan, the hotel promises warm hospitality to business and leisure travellers. It places guests close to some of the area's most famous tourist attractions.


Paper Factory Hotel's rooms and suites are divided across different categories. The rooms and suites are spacious and designed in soothing colours and equipped with modern furnishings. Floor-to-ceiling marble in the bathrooms as well as William Roam bath amenities and soft towels create a welcoming aura for every guest of the Paper Factory Hotel.

Restaurants and Bars

Mundo, the hotel's in-house restaurant, offers an exciting ambience to enjoy brunches, lunches and dinners. The restaurant serves quintessential American as well as sumptuous world cuisine along with drinks including beers and wine.

Facilities and Amenities

The hotel has a fitness centre and suitable spaces for holding meetings and other events. The hotel offers state-of-the art technology to its guests and has wheelchair access. It is a non-smoking hotel and has a banquet room.

Hotel Facilities

  • Bar/lounge - 1
  • Restaurant - 1
  • Free Wi-Fi
Other Services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Library
  • Tour Desk
  • Safe-deposit box at front desk
  • Tours/ticket assistance
  • Patio
  • Daily housekeeping
  • Private bathroom
More about the Hotel
  • Total number of rooms - 122
  • Restaurant - 1


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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