New York

How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Grand Hyatt New York

Grand Hyatt New York

Situated in the Heart of New York Situated beside the Grand Central Station, Grand Hyatt New York is a magnificent luxury hotel in the heart of New York. The 4-star Midtown property is situated in close proximity to some of the top attractions in New York such as Empire State Building, The Morgan Library and Museum, Madison Square Garden, Broadway theatres, Times Square, Central Park, The Museum of Modern Art and Rockefeller Center.

State-of-the-art Accommodation Grand Hyatt New York boasts more than 1,300 state-of-the-art guest rooms including Grand Club Rooms and various types of plush suites, specially tailored to cater to your needs. The efficient and hospitable staff is dedicated to provide the best of service to guests and ensure a luxurious and comfortable stay. Some of the main features include StayFit™ Fitness Center, in-room and separate spa service and valet parking services.

Remarkable Dining Options Grand Hyatt New York offers an array of culinary delights to appease the diverse taste palates of its guests. You can choose from a number of amazing dining options by the Midtown Manhattan restaurants around the Grand Central, including the New York Central Bar and Kitchen. This place has a chic metropolitan vibe and offers an elaborate menu. It features some of the most delectable dishes, prepared with the best of ingredients. If you are in a hurry, the new grab-and-go café, called Market is a good option. Alternatively, you can unwind with a variety of cocktails as well as non-alcoholic drinks at the Lounge at New York Central.

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Hotel Overview


Grand Hyatt New York is situated in one of the most prime locations in the heart of New York. It is close to a large number of tourist attractions such as Rockefeller Center, Central park, and the Empire State Building.


The hotel has more than 1,300 guest rooms equipped with modern appliances including iPod docking stations, Flat-screen televisions with cable programming presets, refrigerators and complementary Wi-Fi. The bathrooms include showers, hair driers, branded toiletries and various other accessories.

Restaurants and Bars

There are a number of dining options by Manhattan Midtown near the Grand Central. There are food options for everyone, including the grab-and-go café called Market. This one is perfect for a quick bite. Another popular place is New York Central Bar and Kitchen. Here, you can get your favourite cocktails prepared by expert mixologists in a cosy, comfortable setting with luxurious modern décor.

Facilities and Amenities

Recreational opportunities and amenities such as a round the clock fitness centre, on-site shopping, shuttle services, wedding services and ticket/tour assistance are offered by the hotel. High-speed wired internet service is provided complimentarily, while wireless internet services are offered with a surcharge.

Hotel Facilities

Complimentary Services
  • Wi-Fi
  • Wired high-speed Internet
  • Newspapers in lobby
  • Spa services on site
  • Breakfast available (surcharge)
  • Cafe/ Coffee shop
  • Bar/lounge
  • Tea/Coffee in common areas
  • Concierge services
  • Snack bar/deli
  • Restaurant
  • Valet parking (surcharge)
  • Airport transportation (surcharge)
Miscellaneous Services
  • 24-hour front desk
  • Accessible bathroom
  • Laundry service / Dry cleaning
  • Express check-in
  • Express check-out
  • Tours/ticket assistance
  • Wedding services
  • Roll-in shower
  • Safe-deposit box at front desk
  • In-room accessibility
  • Multilingual staff
  • Luggage storage
  • ATM/banking
  • Lift /Elevator
  • Porter/bellhop
  • Shopping on site
Business Facilities
  • 24-hour business centre
  • 1 meeting room
More about Hotel
  • 25 floors
  • 1,306 rooms


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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