How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

A Fascinating Beachfront Location Fairmont Orchid, a luxury resort on the Kohala Coast of the island of Hawaii, is renowned for its world-class amenities and fascinating beachfront location. Surrounded by white sandy lagoons, lofty mountains and tropical forests, this well-maintained property is an ideal pick for nature-loving tourists seeking a luxury stay on the Island of Hawaii. Apart from an array of oceanfront accommodation options, the resort features landscaped gardens, gorgeous waterfalls, a 10,000-square-foot free-form pool and a lot more.

An array of Recreational Amenities Rejuvenate your senses with pampering spa treatments or play golf, tennis and a variety of other sports. Head to the beach to try water sports or relax by the outdoor pool. The hotel also offers a year-round children's program for its little guests. As many as six restaurants will satiate your quench for quality dining. Enjoy an array of delicious cuisine at these sophisticated restaurants, in your room or by the beaches.

Spacious Accommodation with Gorgeous Views Each of the hotel's 540 guestrooms and suites exudes the signature warmth and tranquility of Hawaii island. Guests can enjoy complementary internet service by signing up for Fairmont President's Club. A private balcony/lanai offers stunning views of the gardens, or the oceanfront. Rooms at Fairmont Gold Floor are well appointed and offer beautiful views of the Pacific Ocean or the lush Hawaiian waterfall gardens. The tastefully designed meeting rooms, an indoor theatre and function space make it an apt choice for corporate meetings and social events.

    • Room
    • Adults
    • Children
    • Child 1
    • Child 2
    • Child 3

Hotel Overview


Fairmont Orchid is a renowned hotel on the island of Hawaii. Located on the Kohala Coast, the hotel offers easy access to many picturesque beaches and diving sites. The surrounding mountains and tropical forests feature a number of natural wonders, along with opportunities for many outdoor adventures. Staying at The Fairmont Orchid places you close to Waikoloa Beach Golf Course and Seaside Putting Course.


Enjoy world-class amenities and warm hospitality at any of the 540 air-conditioned rooms at Fairmont Orchid. Guests have complementary internet access and private lanais to enjoy picturesque views of the surrounding landscapes. Each room has LCD TV, refrigerator and bathtubs. The Executive Room comes with some additional amenities that are ideal for both leisure and business tourists.

Restaurants and Bars

With six restaurants and bars offering delicious cuisine in a variety of enchanting settings, guests at Fairmont Orchid are in for a memorable dining experience. Head to the their award-winning Brown's Beach House to enjoy quintessential fine dining just steps from the shore, or sample the best sushi on the island and a variety of drinks at Norio's Japanese Steakhouse and Sushi Bar. The Kahakai Bar serves refreshing cocktails and wines in an open-air environment.

Facilities and Amenities

HDuring your stay at this luxury hotel, you will enjoy many world-class amenities. Enjoy pampering massages and Hawaiian inspired treatments at the beachfront spa, or play golf at the lush 30-hole golf course. Unwind by the outdoor pool or head to the beaches for water activities. The hotel also offers an array of outdoor excursions to make your stay more delightful.

Hotel Facilities

  • Beach cabanas (surcharge)
  • Arcade/game room
  • Barbecue grill(s)
  • Beach sun loungers
  • Beach towels
  • Full-service spa
  • Garden
  • Gift shops or newsstand
  • Golf course on site
  • Hair salon
  • Health club
  • Picnic area
  • Pool cabanas (surcharge)
  • Poolside bar
  • Spa tub
  • Steam room
  • Tennis on site
  • Terrace
  • On private beach
  • Outdoor pool
  • Outdoor tennis courts10
Business Facilities
  • Free Wi-Fi
  • Business center
  • Conference space
  • Meeting rooms33
  • Number of bars/lounges - 2
  • Breakfast available (surcharge)
  • Coffee shop or cafe
  • Number of restaurants - 4
Other Facilities
  • 24-hour fitness facilities
  • 24-hour front desk
  • ATM/banking
  • Accessible bathroom
  • Concierge services
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Free newspapers in lobby
  • Free self parking
  • Free wired high-speed Internet
  • In-room accessibility
  • Laundry facilities
  • Limo or Town Car service available
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Roll-in shower
  • Safe-deposit box at front desk
More about Hotel
  • Number of floors - 6
  • Total number of rooms - 540
  • Tours/ticket assistance
  • Valet parking (surcharge)
  • Wedding services


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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