How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Sheraton Imperial Kuala Lumpur

A 5-star Property in the heart of Kuala Lumpur With its location in the heart of the city, Sheraton Imperial Kuala Lumpur is just minutes away from several of the notable shopping, dining and entertainment venues of the city. The hotel's proximity to Kuala Lumpur's famous landmarks such as the Petronas Towers, Capital Square, Loke Mansion, and Merdeka Square makes it a popular accommodation choice among leisure and business travellers.

Contemporary Guestrooms with Natural Daylight As many as 385 Rooms, Club Rooms and Suites are available at Sheraton Imperial Kuala Lumpur. All these guestrooms are lit up with natural day light and offer sweeping views of Kuala Lumpur's skyline. Wi-Fi connectivity is offered in all rooms. Club Room guests enjoy complimentary access to Sheraton Club Lounge.

Sophisticated Dining at Award-Winning Restaurants Sheraton Imperial Kuala Lumpur boasts multiple dining venues. Chinese food lovers can reserve a table at Celestial Court Restaurant, which is voted the "Best Chinese Restaurant" at Time Out KL Food Awards 2012 by the readers of Time Out KL magazine. The international buffet at Essence is much loved by tourists.  For enjoying sushi and other Japanese delicacies, dine at SASAGAWA. All restaurants offer complimentary Wi-Fi access to the diners.

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    • Children
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    • Child 2
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Hotel Overview


A short walk away from the Petronas Towers and the Capital Square, Sheraton Imperial Kuala Lumpur is one of the most popular 5-star properties in the city centre. Also, Mardeka Square, Loke Mansion and numerous dining and shopping options are located nearby.


Accommodation options at this 5-star property are classified as Rooms, Suites, and Club Rooms. The ones, who want to admire the Petronas Towers from their rooms, can consider the Deluxe and Deluxe KL Tower View Rooms. Book Imperial Suite to enjoy top rated luxury offered at Sheraton Imperial Kuala Lumpur. Ambassador Suite, Sheraton Club Room, and Sheraton Club Suite are other room types available at the hotel.

Restaurants and Bars

This 5-star hotel is home to some of the most prominent restaurants and bars in Kuala Lumpur. Essence is among the most famous restaurants in the Malaysian capital. Dine here to enjoy international delicacies amidst colourful ambience. SASAGAWA and Celestial Court specialize in Japanese and Chinese cuisines respectively. Satiate your taste buds with Italian fare at Villa Danieli.

Facilities and Amenities

Sheraton Club Lounge on the 38th floor is an apt place to plan small gatherings and business meetings. At the lounge, you can choose from a range of complimentary amenities including breakfast, tea, coffee, and laundry service. An outdoor swimming pool, Mandara Spa, and Sheraton Fitness by Core Performance are popular recreational facilities here.

Hotel Facilities

Complimentary Services
  • Wi-Fi
  • Newspapers in lobby
  • Full-service spa
  • Fitness facilities
  • Hair salon
  • On-site spa services
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Bars & Lounges
  • Breakfast available for a surcharge
  • Coffee shop or café
  • Restaurants
  • Poolside bar
Business Facilities
  • Meeting rooms
  • Airport transfers
  • Limo service
  • 24x7 front desk
  • Express check-in/ check-out
  • Express
  • Grocery or convenience store
  • On-site shopping
  • Self parking
  • Safe-deposit box at front desk
  • Spa services on site
  • Pool sun loungers
  • Multilingual staff
  • Luggage storage
  • Computer station
  • Dry cleaning
  • Porter or bellhop
  • Valet parking
  • Wedding services
  • Laundry facilities
  • Gift shops or newsstand
  • Assistance for tours and tickets
  • Concierge services
  • Elevator or lift
More about Hotel
  • 38 floors
  • 385 rooms


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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