How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Shangri-La Rasa Ria Resort

A Luxurious Property in Kota Kinabalu Shangri-La Rasa Ria Resort, located on the Pantai Dalit Beach, amidst the wilderness of a nature reserve, is a terrific choice of accommodation for leisure travellers. This 5-star Malaysian resort is located near Tuaran Crocodile Farm. Also, the Tamparuli Suspension Bridge and Upside Down House are located close to this plush property.

Two Wings with Luxurious Rooms and Suites The resort's 499 rooms and suites are spread across two wings: Garden Wing and Ocean Wing. Guests staying at the Garden Wing can admire the views of the forest, the garden, or the sea from the private balconies of their rooms. Ocean Wing is surrounded by tropical gardens and all 173 premier rooms here feature a large daybed and an outdoor bathtub. The Coffee Terrace at the Garden Wing serves complimentary breakfast whereas the Jacuzzi and Swimming Pool is exclusively available for Ocean Wing guests.

Explore Some of the Best Restaurants in Kinabalu Dine at Naan - Flavours of India to enjoy authentic Goan flavours amidst swanky ambience. The unconventional Japanese Teppanyaki restaurant, Kozan serves delicious Japanese fare and is loved by guests. Explore Malaysia's famous street food scene at Makan Street, a fabulous restaurant where you can try a range of local specialties at traditional food stalls. Golfer's Terrace and Oceano Italian restaurant are other dining venues at Shangri-La Rasa Ria Resort.

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    • Children
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Hotel Overview


Guests at Shangri-La Rasa Ria Resort can admire the captivating natural beauty of Malaysia while enjoying the hotel's world class hospitality. The hotel places its guests very close to popular tourist attractions, such as Upside Down House, Tamparuli Suspension Bridge, and Tuaran Crocodile Farm.


The rooms at Shangri-La Rasa Ria Resort are divided across its two wings - Garden Wing and Ocean Wing. If you want a room with views of the sea, garden or the forest, take your pick from the 326 guestrooms at the Garden Wing. The Ocean Wing is home to premier rooms and offers easy access to the Jacuzzi and the swimming pool.

Restaurants and Bars

Reserve a table for lunch and dinner at Oceano to enjoy scrummy Italian dishes prepared using farm-sourced ingredients. Fans of Japanese delicacies can dine at Kozan. On the other hand, 'Naan - Flavours of India' is a fabulous option for the ones who wish to enjoy India's spicy fare. Visit Makan Street to savour delicious Malaysian street food at this 5-star resort!

Facilities and Amenities

Shangri-La Rasa Ria Resort is home to an 18-hole championship course, Dalit Bay Golf & Country Club. The SPA at the resort promises a revitalizing experience with its various treatments and therapies. For kids, the resort has children's pool, kids club and a range of activities including Batik painting, signature hunt, and traditional dance. Adults can participate in activities such as beach volleyball, crazy walkway challenge, blowpipe competition, kayaking and golf putting competition.

Hotel Facilities

Complimentary Services
  • Children's club
  • Wi-Fi
  • Beach cabanas
  • Newspapers in lobby
  • Pool cabanas
  • Reception
  • Self parking
  • Use of nearby fitness centre
  • Wired high-speed Internet
  • Billiards or pool table
  • Full-service spa
  • Children's pool
  • Fitness facilities
  • Garden
  • Golf course on site
  • Health club
  • Outdoor tennis court
  • Outdoor pools
  • Sauna
  • Spa treatment room
  • Waterslide
  • Beach bar
  • Coffee shop or café
  • Coffee and tea in common areas
  • Restaurants
  • Bars & lounges
  • Airport transfers
  • Shopping centre shuttle
  • Limo or Town Car service
  • Round-the-clock front desk with sae-deposit box
  • Concierge services
  • Accessible bathroom
  • Multilingual staff
  • Luggage storage
  • Grocery and convenience store
  • Dry cleaning
  • Beach towels
  • Babysitting
  • Pool umbrellas
  • Laundry service
  • Assistance for tours and tickets
  • Beach sun loungers
  • Shopping on site
  • Beach umbrellas
  • Wedding services
  • Gift shops or newsstand
  • Supervised childcare and activities
  • Laundry facilities
  • Porter or bellhop
  • Pool sun loungers
  • Elevator or lift
Business Facilities
  • Conference centre
  • Meeting rooms
More about Hotel
  • Built in 1996
  • 06 floors
  • 499 rooms


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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