How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Shangri-La Hotel Kuala Lumpur

Award-winning Hotel in the Heart of Kuala Lumpur One of the most renowned luxury hotels in Kuala Lumpur, Shangri-La Hotel Kuala Lumpur takes hospitality to new levels. The award-winning property is situated in Jalan Sultan Ismail, and boasts an impressive modern architecture complete with a rich decor. Guests at Shangri-La enjoy a plethora of modern amenities, world-class dining and remarkable Malaysian hospitality. The hotel is approximately a 45 minute drive from Kuala Lumpur International Airport.

Stylish Accommodation and World Class Dining Enjoy great comforts in any of the hotel's 662 guestrooms and custom designed suites. Classified across several categories, the rooms and suites here are appointed with world-class amenities and offer pleasant views of either Kuala Lumpur city or the hotel's lush gardens. Each room and suite offers complimentary Wi-Fi access, along with modern comforts such as mini bar, coffee/tea maker and flat screen satellite TV. Shangri-la also has many stylish restaurants and bars where you can enjoy gastronomic delights from around the world.

Business and Leisure Amenities Relax and unwind at the Spa, or try strength training and cardio workouts at the Health Club. Shangri-La Hotel Kuala Lumpur has Jacuzzis, saunas, steam rooms, and swimming pools for adults and children. The meeting rooms here are ideal for corporate seminars, conventions and meetings. At the hotel's Horizon Club, guests enjoy an array of business and leisure amenities.

    • Room
    • Adults
    • Children
    • Child 1
    • Child 2
    • Child 3

Hotel Overview


Book your stay at Shangri-La Hotel - Kuala Lumpur to enjoy world-class amenities, great hospitality and a prime location in the heart of Kuala Lumpur. The award-winning hotel is within a walking distance from Kuala Lumpur Tower and a short drive from the famous Petronas Twin Towers.Guests at Shangri-La Hotel Kuala Lumpur are placed close to the Merdeka Square and Petaling Street.


Shangri-La Hotel - Kuala Lumpur boasts over 660 stylish rooms and suites, each offering marvellous modern-day amenities. You have several room categories to take your pick from. Each room and suite has complimentary wired and wireless Internet access. Private bathrooms come with bathtubs, showers and Shangri-La toiletries. Satellite TV, coffee/tea making machine and mini bar are other facilities you can enjoy.

Restaurants and Bars

Enjoy fine French dining at Lafite or try fresh Japanese cuisine at Zipangu. Head to the Lemon Garden Cafe to feast on international buffets or savour splendid Cantonese delicacies at Shang Palace - you'll be spoilt for choice when it comes to dining at this award-winning hotel. Shangri-La Hotel - Kuala Lumpur also has poolside bar and a lounge serving a variety of wines, cocktails and other beverages.

Facilities and Amenities

From a full-service spa to a well-equipped health club, Shangri-La Hotel - Kuala Lumpur offers numerous recreational amenities to make your stay as delightful as possible. There are separate swimming pools for adults and children. Plus, there are fully equipped meeting rooms and a business centre.

Hotel Facilities

  • Bar/lounge
  • Coffee shop or cafe
  • Coffee/tea in common areas
  • Poolside bar
  • Restaurant
  • Full-service spa
  • Garden
  • Gift shops or newsstand
  • Grocery/convenience store
  • Hair salon
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping on site
  • Spa tub
  • Steam room
Other Services
  • 24-hour front desk
  • Babysitting or childcare (surcharge)
  • Designated smoking areas
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Free Wi-Fi
  • Free area shuttle
  • Free newspapers in lobby
  • Free shopping center shuttle
  • Laundry facilities
  • Limo or Town Car service available
  • Luggage storage
  • Multilingual staff
  • Supervised childcare/activities (surcharge)
  • Television in common areas
  • Wedding services
Business Facilities
  • Business center
  • Computer station
  • Conference center
  • Conference space
  • Meeting rooms -15
More about the Hotel
  • Number of floors - 28
  • Total number of rooms - 662
  • Tours/ticket assistance
  • Train station pickup (surcharge)


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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