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How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

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Established in the year 2000, Virgin Australia is the second largest airline in Australia. Given the ‘Best Airline Staff’ award for 4 consecutive years by Skytrax, and ‘Domestic Airline of the Year’ award by CSIA, Virgin Australia is certainly a reputable airline brand. The airline flies to more than 50 destinations worldwide, and is headquartered at Bowen Hills, Brisbane. Business, Premium Economy, and Economy are the 3 classes of service offered by Virgin Australia.

In-flight Amenities

Business class passengers are treated with a 3-course dining experience on long-haul flights and get to enjoy exotic wines and other alcoholic beverages. Also, Premium Economy and Economy class passengers are offered complimentary food and drinks. Seats in the Business Class come with generous recline and pitch, while Premium Economy and Economy seats are also quite comfortable and spacious. In terms of in-flight entertainment, the airline offers more than 300 hours of movies, television programs and audio channels.

Destinations

Some of the destinations that Virgin Australia covers are:

  • Adelaide
  • Abu Dhabi
  • Auckland
  • Brisbane
  • Canberra
  • Gold Coast
  • Los Angeles
  • Melbourne
  • Perth
  • Wellington

Flying from the UK

Virgin Australia’s code share partners (Etihad Airways etc) operate all its flights from the London Heathrow Airport and Manchester Airport in the UK.

Baggage

Both carry-on baggage and checked baggage allowance limit change with respect to the flight route (short haul or long haul). On international long-haul flights, the carry-on baggage limit is 2 bags + 1 personal item (<7 kg each) for Business, and 1 bag + 1 personal item (<7 kg each) for both Premium Economy and Economy class. The general checked baggage allowance limit is 2 bags (<32 kg each) for Business and 1 bag (<23 kg) for other classes.

Other Services & Facilities

Check-in: Virgin Australia offers many ways of check-in including airport check-in, kiosk check-in and web check-in. For international flights make sure you check-in online at least 90 minutes before your flight’s scheduled departure.

Frequent Flyer Program: Velocity is the award winning frequent flyer program of the airline. It is free to join and offers you free velocity points for a number of activities including flying, renting a car, booking a hotel, shopping and much more. Some of the rewards you can get in exchange of these velocity points are flight tickets, class upgrades, excess baggage allowance, and hotel stays.

Lounges: Virgin Australia operates more than 10 lounges across the world where Velocity Platinum, Velocity Gold, and Lounge members can relax while they wait for their flight. These lounges offer many services including complimentary snacks, drinks, shoe shine, Wi-Fi access, shower rooms, meeting rooms and more.

Search for our best air fares here or call us now at 0844 855 8150

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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice.

All Prices are Inclusive of Taxes & Charges * Subject to Availability Travel Trolley © Copyright 2020. All rights reserved

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go :www.atol.org.uk/ATOLCertificate

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply.

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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.