How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Near the Beautiful Chaweng LakeStay at Nova Samui Resort for a peaceful retreat by the beautiful Chaweng Lake. The resort is surrounded by tropical gardens and offers easy access to all popular beaches on Koh Samui's east coast. The hotel's luxuriously appointed rooms, world-class amenities, and impeccable hospitality promise you a memorable experience during your Koh Samui holiday. The resort is located at a short drive from Samui Airport and several local attractions such as Fisherman's Village and Bo Phut Pier.

Nicely Appointed Rooms and Delightful Amenities Nova Samui Resort has 74 rooms and suites and each of them boasts contemporary furnishings and a range of comforts such as air-conditioning, mini bar, satellite TV and tea/coffee making facility. Each room has a private balcony which offers wonderful views of the surrounding landscape. The resort has a full service spa where you can rejuvenate your body and mind. The outdoor pool offers a perfect setting to relax with family or friends.

Multiple Dining VenuesTreat your taste buds to a variety of local and international delicacies at the resort's restaurants and bars. Hibiscus Restaurant, the main all-day dining spot at the resort, impresses the guests with its warm ambiance and an innovative menu of delicious Thai dishes. Alize Bar offers lovely cocktails, wines and coffee choices.

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Hotel Overview


Set amidst tranquil gardens, nearly 4.8 km from Samui Airport, Nova Samui Resort is one of the most popular beach resorts in Koh Samui. The gorgeous property offers easy access to the picturesque Chaweng Lake and many beaches on Koh Samui's East Coast. Guests at Nova Samui Resort are placed within a short drive from the famous Fisherman's Village and Bo Phut Pier.


Enjoy world class comforts at the resort's spacious rooms and suites. A total of 74 rooms here are available in five different categories and feature contemporary Thai furnishings. Every room has a satellite TV, a mini bar, and tea/coffee making facilities. A private balcony offers breathtaking views of the surrounding area.

Restaurants and Bars

Nova Samui Resort's onsite restaurants and bars serve a wide variety of drinks and delicacies. You can enjoy delicious Thai food and international cuisines at the hotel's main dining venue, Hibiscus Restaurant. You can head to the Alize Bar for a selection of cocktails, wines or coffees. The Coconut Bar offers a choice of Thai and international dishes by a nice pool.

Facilities and Amenities

Guests can unwind by the outdoor pool or rejuvenate their senses at the resort's full-service spa. Free Wi-Fi is available across the hotel.

Hotel Facilities

  • Pool Table
  • Diving
  • Snorkeling
  • Massage
  • Hot Tub
  • Outdoor Pool (all year)
  • Grounds
  • Restaurant
  • Poolside bar
  • Breakfast at the room
Other Services
  • Free Wi-Fi
  • Room Service
  • 24-Hour Front Desk
  • Currency Exchange
  • Tour Desk
  • Baggage Storage
  • Laundry
  • Fax/Photocopying


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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go :www.atol.org.uk/ATOLCertificate

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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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