How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

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Moon Palace Jamaica Grande

Moon Palace Jamaica Grande

Beachfront Luxurious Getaway A 10-minute walk from Downtown Ochos Rios will bring you to the 5-Star Moon Palace Jamaica Grande. The elegantly designed and all-inclusive property ensures warm hospitality, friendly ambiance, and devoted staff for a delightful stay experience. The hotel is quite close to the Montego Bay Airport as well as major attractions such as Turtle River Park, Ochos Rios Craft Market, and Dunn's River Falls.

Beautiful Spacious Suites Relish high-end comforts and seamless hospitality at any of the hotel's 705 spacious suites. Nicely appointed, each suite has a cool decor and comes with private balcony and floor-to-ceiling windows. Guests can enjoy full or partial views of the ocean. Experience luxury as every suite is well-furnished with amenities including LED TV, satellite channels, free Wi-Fi, mini bar, and iPod docks.

Delightful Dining Places Cherish an extravaganza of flavours at any of the on-site restaurants and bars. Scrumptious delicacies prepared by expert chefs offer the perfect sit-down dinner. Guests can visit Pier 8 Restaurant for delicious seafood and Italian cuisine. Spend your evenings with a drink or two and crunchy light snacks at Loud Bar or Martini Bar.

    • Room
    • Adults
    • Children
    • Child 1
    • Child 2
    • Child 3

Hotel Overview


An inclusive luxurious property, Moon Palace Jamaica Grande is a wonderful hotel in Ocho Rios. It places you close to attractions such as Dunn's River Falls, Dolphin Cove, Ochos Rios Craft Market, and Turtle River Park. It is just a 20-minute drive from Ian Fleming International Airport, but Montego Bay's Sangster International Airport is most preferred by guests.


There are 705 elegant suites, each boasting modern-day decor complemented by cool hues of green and blue shades. Each suite offers a private balcony with stunning ocean views. Guests enjoy modern amenities such as mini bar, complimentary Wi-Fi, satellite TV, turndown service, 24-hour room service, and CHI bath products.

Restaurants and Bars

Moon Palace Jamaica Grande hotel has five distinct restaurants and six bars with a vibrant setting. Martini Bar serves a sparkling collection of classic cocktails and Club Noir is a nightclub-inspired venue. For oriental cuisine, guests can dine at Momo Restaurant. Enjoy fresh and delicious breakfast, lunch, and dinner at Buccaneers Reef.

Facilities and Amenities

Recreational facilities at the hotel include a full-service spa, swimming pool with a wave machine and water slides. This beachfront property offers free snacks, car rent services, free self and valet parking. Guests can also engage in activities around the hotel such as fishing, snorkelling, and cycling. Besides, there is tennis court, a dolphinarium, water sports facilities, and fitness centre.

Hotel Facilities

  • Kayaking
  • Fitness facilities
  • Arcade/game room
  • Outdoor pools
  • Playground on site
  • Hot stone massage
  • Reflexology
  • Detoxification wrap
  • Buffet breakfast
  • Snack bar/deli
  • Restaurants
  • Swim-up Bar
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Free airport transportation
  • Free Wi-Fi
  • Children's club (free)
  • Complimentary buffet breakfast
Other Services
  • In-room liquor dispensers
  • Couples treatment rooms
  • Aromatherapy treatments
  • In-room accessibility
  • 24-hour room service
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Roundtrip airport transfers
  • ATM/banking
  • Children's pool
  • Laundry facilities
  • Steam room in spa
More about the Hotel
  • Family Hotel
  • Total number of rooms - 705
  • Number of floors - 12
  • Number of bars/lounges - 4
  • Number of swim-up bars - 2
  • Number of coffee shops/cafes - 2
  • Number of treatment rooms - 23


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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.

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