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How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you on email only and you are financially protected. We have created new email contacts : urgent@traveltrolley.co.uk for travel within 7 days. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message

Coronavirus Update

Peace of mind for your travel

We promise you that throughout the global impact of COVID-19 (Coronavirus), Travel Trolley is working around the clock to care for you on your travel journey

Your booking is in good hands

Rest assured that the money you spent on your travel is completely safe. Travel Trolley is going to provide you with all necessary assistance, as well as any alternative flight options, refunds or credit voucher for future travel per the airline's policy and advisory, and as soon as we can.

General advice for travellers

The World Health Organization has declared the outbreak of the new coronavirus as a pandemic. We request all travellers to check the international travel advice from the government and act in a careful and responsible manner to prevent any risks and spread of the virus.

Travel Trolley is constantly monitoring the situation and is prepared to assist its customers. We are keeping an eye on the developments and are committed to helping our customers in the best manner possible as per the FCO's travel advice. Similarly, for any alternative options and solutions for your bookings, we will be able to assist you as per the options available from the suppliers - airline, hotels and resorts etc - as and when they are available.

Our lines are open 24/7 and we are happy to assist you with all available options and solutions. However we may be experiencing a very high volume of calls when you contact us. If you are seeking advice on travel to your destination, it is best to monitor FCO's advisory. Since travel advice for various destinations is changing frequently, we request our customers to contact us only if your travel is within the next 7 days. This will also let you avoid long wait times on phone.

Travel Update

India has suspended all tourist visas till 15 April, 2020.

11 March 2020

Vietnam suspends visa exemptions for UK & seven other European nations:

Please note that from 00:01 Thursday morning, 12th March 2020, the 15-day single visa waiver on arrival for all travellers from the United Kingdom, Denmark, Norway, Finland, Sweden, Germany, France and Spain is suspended until further notice. Passengers must obtain a visa in order to travel on Vietnam Airlines. For further information please visit https://www.gov.uk/foreign-travel-advice/vietnam/entry-requirements or the Embassy of Viet Nam http://vietnamembassy.org.uk/ (contact details on their website).

Medical Declaration Form for travellers entering Vietnam:

Please find attached a copy of the mandatory Medical Declaration Form. This form can also be found on http://tokhaiyte.vn or http://suckhoetoandan.vn/khaiyte websites. Please note that the Medical Declaration Form must be filled either online or as a hard copy to be handed in on arrival in Vietnam.


16 March 2020

India Travel Advisory for Novel Coronavirus Disease (COVID-19)

In continuation of the travel advisory issued on 11th March 2020, the following additional advisory is issued for travel to India:

  • (i) Expanding compulsory quarantine for a minimum period of 14 days for passengers coming from/transiting through UAE, Qatar, Oman, and Kuwait. This will come into effect from 1200 GMT on 18th March 2020 at the port of first departure.
  • (ii) Travel of passengers from member countries of the European Union, the European Free Trade Association, Turkey and United Kingdom to India is prohibited with effect from 18th March 2020. No airline shall board a passenger from these nations to India with effect from 1200 GMT on 18th March 2020. The airline shall enforce this at the port of initial departure.
  • (iii) Both these instructions are temporary measures and shall be in force till 31st March 2020 and will be reviewed subsequently.


17 March 2020

Pakistan Travel Update


As per new Government of Pakistan directive, PCR tests are required from each International passenger entering into Pakistan, certifying that the passenger is 100% Corona virus free.

Each passenger is required to have himself tested & carry this Certificate

The Test Result should be no older than 24 Hours at time of travel.

This rule for carrying the health certificate is effective from 20 MAR 2020 on all International Passengers arriving into Pakistan.

Passengers can't come to Pakistan without holding this Valid Certificate of Health.

All stations are requested to advise their Agents to inform returning passengers prior to commencing travel back to Pakistan.


21 March 2020

Pakistan Travel Update

All international passenger flights to Pakistan suspended from 21 March to 04 April


For all the latest travel advice and updates, please always check the FCO website before travel

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Your Booking is Safe with Travel Trolley

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice.

All Prices are Inclusive of Taxes & Charges * Subject to Availability Travel Trolley © Copyright 2020. All rights reserved

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go :www.atol.org.uk/ATOLCertificate

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply.

Payment Information
  • ● Our bank Account Number is 63245268 and Sort Code 204281. If you are making a bank payment with Travel Trolley, please ensure you use these account details.
  • ● We send all email communication, e-tickets etc from official @traveltrolley.co.uk email addresses.

COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 30th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand.
  • For travel within 7 days please email us at urgent@traveltrolley.co.uk. This will allow us to focus on these special cases as travel advice or your options may change frequently. To assist you best, please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Travel Trolley will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Travel Trolley is committed to providing you with the excellent service and support you have come to expect of us.